SBS TRANSIT BUS HUMAN FACTORS FOR INCIDENT INVESTIGATION

BACKGROUND

Leading Edge Safety Systems was engaged by SBS Transit Bus in Singapore to develop a tailored human factors for incident investigators program to up skill their safety investigators and bus operations managers in how to more comprehensively consider key organisational and human factors contributions that may lead to significant bus safety incidents. A revised bus safety incident management framework, incident investigation tools, templates and forms were developed and a focused training program was rolled out to over 500 staff.

THE RESULT

A shared understanding across bus safety, operations, maintenance and customer service was achieved based on an agreed incident investigation methodology and a more comprehensive data driven understanding of industry best practice systemic incident investigation analysis methods.

SBS TRANSIT BUS HUMAN FACTORS FOR INCIDENT INVESTIGATION