Leading Edge Safety Systems was engaged by SBS Transit Rail in Singapore to provide independent safety advice to further improve the key skills / knowledge / capability requirements of their rail safety incident investigation teams. A quality review of a sample of completed incident investigation reports was undertaken as well as a review of the incident management framework, tools, templates and for ms to assess the capability of the business to adequately identify key organisational and human factors trends across the business. Areas of strength as well as opportunities for improvement to achieve a step level change in investigation capability, quality and consistency were identified.
Specific changes to the SBS Transit Rail incident management procedures were implemented and over 500 operational staff at various management levels undertook tailored training, to ensure a shared understanding and more consistent application of the incident investigation methodology across different operational divisions within the business. The focus of the training provided participants with practical techniques on identifying the human factors contributions to significant incidents.