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An increasingly automated world “Technology… is a queer thing. It brings you great gifts with one hand, and it stabs you in the back with the other”. Carrie Snow Automation can be defined as the use of machines and technology

‘The human element is the most flexible, adaptable and valuable part of the … system, but it is also the most vulnerable to influences which can adversely affect its performance’. (ICAO circular 216-AN/131, 1989) Error is an ever-present and natural

Human factors is an umbrella term for the study of people’s performance in their work and non-work environments. The term can mean many things to various people and trying to understand all of its implications can be daunting. Perhaps because

A safety culture is generally referred to as an organisation’s values and behaviors, modelled by its leaders, and internalised by its members, that serve to make safe performance of work the overriding priority to protect the public, workers, and the

What is error tolerance? Error tolerance refers to the ability of a system to remain functional even after an error. In other words, it is the ability of a system, or the component therein, to continue normal operations despite the

Design is by far the cheapest and most effective way for a system to benefit from paying attention to human factors. If a system delivers exactly the results required of it by an organisation; this represents a happy convergence of